KYC Manager

Remote

Full Time

Manager/Supervisor

BitPay, Inc. is looking for a highly motivated KYC Manager to join our Compliance and Risk team and play an important role in shaping our compliance programs and ensuring BitPay remains at the forefront of compliance in the crypto space.

As a key leader, you will shape our KYC program and operations in a rapidly evolving industry, working closely with the Chief Compliance Officer, VP of Customer Success, regulators, external partners, and internal teams across all functions. Your leadership will be critical in fostering strong cross-functional communication, cultivating a compliance-first culture to support the company’s growth.

Responsibilities:

Lead our KYC Operations team by providing day-to-day oversight and mentoring the existing team
Maintain in-depth knowledge of U.S. and global KYC laws and regulations.
Draft and maintain the group-level KYC program and standard operating procedures.
Collaborate closely with the Sales team to support onboarding of global clients.
Maintain and enhance the customer risk scoring methodology.
Implement and oversee the Enhanced Due Diligence (EDD) Program.
Coordinate with various teams for training, escalations, and program enhancements.
Conduct QA on completed KYC.
Maintain oversight of all KYC vendors.

Requirements:

At least 5 years of KYC program experience including legal entity and individual onboarding.
Strong operational mindset. The role will lead day-to-day operations for customer onboarding.
Experience using industry-leading KYC vendors.
Experience working with the Product and Engineering teams on building KYC controls.
Strong communication skills across various levels of an organization.
Proficiency with Google Workspace products.
Bachelor’s degree or equivalent work experience
CAMS or CFCS

What We Offer:

Collaborate with a team of intelligent, enthusiastic individuals.
Thrive in a rapidly expanding crypto company with global reach, where your contributions make a tangible impact.
Work remotely with a generous vacation policy, including the opportunity to take a sabbatical and select your own holidays.
Access to continuous learning and development opportunities, supported by professional development reimbursement.
Competitive salary package with comprehensive benefits, including telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, fully covered medical and dental plans, and more.
Option to receive payment in cryptocurrency, along with a crypto match program.
Stock option awards are available to all employees.
Home office allowance, reimbursement for internet/cell expenses, and complimentary Amazon Prime and Spotify subscriptions.

BitPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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I have 5+ years of hands-on KYC program experience that includes onboarding both legal entities and individuals.*

I have directly led or supervised a customer onboarding team (day-to-day oversight, coaching, performance management, escalations).*

I have managed KYC vendors and have worked with Product/Engineering to implement or improve KYC/KYB controls (workflows, rules, QA, or automation).*

Are you legally authorized to work in the United States without employer sponsorship?*

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